Easy Return & Refund Policy
Please read this section carefully to make sure you understand what our refund and return policy is. If you don't understand this policy, we urge you not to proceed with your purchase and instead, contact our Customer Care department to get your questions answered. email@example.com
- The item(s) must be returned within10 days from the day you originally received the item from us. NO EXCEPTIONS.
- The item(s) being returned must be accompanied by a valid Return Merchandise Authorization (RMA) number obtained by emailing us at firstname.lastname@example.org
- Item(s) should be returned to us via a traceable shipping method (e.g. shipped via UPS) with delivery confirmation (and all shipping costs pre-paid).
- Item(s) being returned are subject to the product eligibility criteria as stated below.
Product Eligibility Criteria
The following items are NEVER returnable:
- Special order items.
- Close out or clearance sale items which may appear in our 'Clearance Corner'.
- Any item that specifically states it cannot be returned in the product description or product information page.
- Gift Cards or Credit Vouchers
- Any item containing a food substance such as gift baskets
The following items are returnable ONLY if they are in their un-opened and un-blemished, original manufacturer's packaging such that the item(s) can be re-sold in new condition:
- Socks and stockings
- Shoes & Boots (Does not apply to shoe covers, boot tops, or costume shoes designed for indoor use only or one time wear.)
- Dress patterns
- Video tapes / CD's / Catalogs
- Eye lashes
- Wigs, beards, facial hair or any other artificial hair.
- Prosthetics, fangs or any other fake teeth.
- Latex Masks
If you purchase any of the above listed items it is important you look at the item carefully to make sure it is what you ordered before opening the factory packaging. Once the packaging is opened, we cannot accept a return for the item. SORRY, NO EXCEPTIONS.
All other items not specifically listed above are eligible for our "Easy Return" guarantee provided they are in new condition, are not missing any items/pieces, are returned with the original manufacturer's packaging intact (in new condition) and have not been worn, used, altered or show signs of any wear. In all cases there will $7 restocking fees.
If an item is returned and falls outside the above criteria, we reserve the right to reject the return completely OR subject it to a 25% handling and restocking charge. Orders that are refused for delivery will be subject to a 25% handling and restocking charge. Note too that refunds are issued for the price of the merchandise ONLY and only on the credit card account number used to make the original purchase. We will not refund shipping or handling charges either direction. The only exception is in a situation where we made an error in fulfillment by shipping the wrong item.
If a refund is denied based on the above criteria, we will not automatically return the item to you. Items that are denied a refund are only returned to the customer if the customer authorizes us to charge their credit card for applicable UPS return shipping fees. Otherwise, items that are not claimed within sixty (60) days will be discarded or donated depending upon the condition.
Defect, Damage or Wrong Item
If the item has a defect, then you would notify us at email@example.com and we would send replacement parts at our cost.
If we sent the wrong items and we want it back, we will send a return label. For return label please email us at firstname.lastname@example.org